All articles
Compressor & Desiccant Dehumidifier
Categories
PB-08 - 20L Dehumidifier with Laundry Mode
PB-18 - 12L High Capacity Dehumidifier with High Extraction
PB-20 - 30L Low Energy Smart Control High Capacity Dehumidifier
PB-D-23 - 20L Premium Dehumidifier with Special Laundry Mode
PB-D-24 - 20L Smart Compressor Dehumidifier
PB-D-26 - 6L Low Energy Compact Dehumidifier
PB-D-27 - 12L Low Energy Compact Dehumidifier
PB-D-30 - 25L Dehumidifier with 6.5L Water Tank
Articles
What is a Compressor Dehumidifier?
A Compressor Dehumidifier uses a fan to draw in air, and then passes it across extremely cold coils. The water condenses on the coils and drips into the water tank. Finally, the air is reheated and pumped back into the room as warmer, drier air. A Co
What is a Desiccant Dehumidifier?
Desiccant Dehumidifiers are recommended for colder environments like garages, conservatories and basements as they work at lower temperatures. Since they do not use a cold surface to condense and collect water like a Compressor Dehumidifier, they are
Which Dehumidifier shall I get for a colder environment?
Our Desiccant 10L Dehumidifier is perfect for a cold environment. Even if the temperature drops below 5°C, it is still able to collect water from the air.
My Dehumidifier is not decreasing the humidity % of my room
If your Dehumidifier is running but not decreasing the humidity percentage in your room, please check the following:. Set the Correct Humidity Level:. Verify Proper Sizing:. Check for Airflow Obstructions:. Clean the Air Filter:. Check for Ice built-
My Dehumidifier is not collecting any water
If your Dehumidifier is not collecting any water, there may be several potential causes for this issue. Please try the following troubleshooting steps to resolve the issue:. Check the Set Humidity Level:. Verify Proper Sizing:. Clean the Air Filter:.
My Dehumidifier is not collecting that much water
If your Dehumidifier is not collecting much water, there could be several reasons for this issue. Here are some steps to help diagnose and potentially resolve the problem:. Our Dehumidifiers are tested continuously under prime conditions, therefore,
The hygrometer on my Dehumidifier shows a different humidity level
It's normal for there to be a 5% difference in humidity levels between dehumidifiers. The sensor in the Dehumidifier is located within the unit and is unable to be seen, so please try putting the hygrometer as close to the dehumidifier as possible.
My Dehumidifier is covered in ice
If you continue to experience issues, please get in touch with our Customer Care Team.
My Dehumidifier is showing the error message 'CL'
The CL Error is triggered when the temperature falls below 5℃. The Dehumidifier will turn off automatically to avoid any damage. If the error persists even when your room temperature is above 5℃, please click here to contact us.
My Dehumidifier is showing the error message 'CH'
The CH Error Code will be displayed if the temperature of the environment exceeds 38°C or if there isn't enough space around the Dehumidifier, potentially causing the product to overheat. Please turn off the product, allow it to cool down, and ensure
My Dehumidifier is showing the error message 'EC'
Please try the following troubleshooting steps if your Dehumidifier is showing the error message 'EC':- Check that the filter in the unit is clean.- Check that the room temperature is above 5°C .- Check that the humidity isn't set too low, the recomm
My Dehumidifier is showing the error message 'FL'
If your Dehumidifier displays the FL Error despite an empty water tank, the issue might be caused by a stuck water sensor. The water sensor, a white switch located on the left side of the tank, can be gently manoeuvred to resolve the problem. Please
The continuous drainage from my Dehumidifier is not working
If your Dehumidifier doesn't extract water through the water hose, please ensure that the hose and the Dehumidifier are positioned at least 15cm higher than the sink/bucket where the water flows, as our Dehumidifier does not have a water pump. Additi
Why is my Dehumidifier making a strange noise?
Dust, dirt, and debris can accumulate in the air filter and coils, blocking airflow and causing the Dehumidifier to become noisy. To resolve this issue, clean the air filter regularly. A clogged air filter not only causes noise but also reduces the e
Does the Dehumidifier have a memory function to retain settings after a power outage?
Our Dehumidifier do not have a memory function. The Dehumidifier would start in standby mode after a power outage.