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đ PRODUCT INFORMATION
Learn more about our products and explore troubleshooting steps.
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User Manual
You can find the latest version of the instruction manual on the product page. Please follow these steps:.
Is it possible to buy spare parts?
While spare parts are not currently available for direct purchase, we are happy to review your request. Please click here to submit a query and provide your order number, the model requiring spare parts, the specific spare part needed, and the reason
My product is not turning on
We're sorry if your product is no longer turning on. Please try the following troubleshooting steps in this case:. If this doesn't resolve your issue, please contact us through our Contact Form.
I'm unable to connect my product with the Smart App/Wifi
We are sorry if your product is not connecting to the Smart App/Wifi.Here are a few steps to help you connect:. If these troubleshooting steps don't work, please contact us through our Contact Form and provide your login username and password, as wel
My Remote Control is not working
Please make sure to not use the remote 3 m away from the product and also to point it directly at the product base. If this is not working, the battery of the remote might need to be changed.
The noise level of my product is louder than stated
Please note, when these noise levels are tested for our products, they are tested in special sound chambers in independent laboratories which ensure the product is being tested in an environment where there is 0dB background noise. The lab is then ab
My product is leaking water
We are sorry to hear if your product is leaking water. Please try the following troubleshooting steps in this case:. It's important to address water leaks promptly, as they can cause damage not only to the product itself but also to your home and bel
Where can I locate the Batch Code Number on my product?
If your product has a fault, we might ask you for your product batch code, for various reasons, including product tracking and quality assurance. The Batch code is a 8 digit number and can usually be found on the silver product label on your product.
The item I'd like to order is out of stock
We're very sorry that the product you'd like to purchase is currently unavailable! We can assure you that we're working very hard to have this back in stock as soon as possible; if the item is seasonal, we'll be aiming to have it available for the ne
Where can I find the product wattage?
The wattage of each product is included in its specifications on the website listing. To find this information, scroll down past the images and click on 'Specifications'; the wattage is listed under 'Energy Consumption'.
I don't know which cooling product to purchase
Each type of product has its own advantages: Air Coolers are perfect for dry climates as they add moisture to the air, creating a refreshing atmosphere. Air Conditioners are particularly effective for cooling larger spaces, especially in humid enviro