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📋 PRODUCT INFORMATION

Learn more about our products and explore troubleshooting steps.

Categories

Dehumidifiers

2 categories
Air Conditioners

9 articles
Air Coolers

7 articles
Radiator

7 articles
Heaters

5 articles
Air Fryers

5 articles
Kitchen Scale

1 article
Ice Cube Maker

3 articles
Milk Frother

3 articles
Air Purifiers

5 articles
Fans

2 categories • 5 articles
Humidifiers

5 articles

Articles

Is it possible to buy spare parts?

While spare parts are not currently available for direct purchase, we are happy to review your request. Please click here to submit a query and provide your order number, the model requiring spare parts, the specific spare part needed, and the reason

User Manual

You can find the latest version of the instruction manual on the product page. Please follow these steps:.

My product is not turning on

We're sorry if your product is no longer turning on. Please try the following troubleshooting steps in this case:. If this doesn't resolve your issue, please contact us through our Contact Form.

I'm unable to connect my product with the Smart App/Wifi

We are sorry if your product is not connecting to the Smart App/Wifi.Here are a few steps to help you connect:. If these troubleshooting steps don't work, please contact us through our Contact Form and provide your login username and password, as wel

My Remote Control is not working

Please make sure to not use the remote 3 m away from the product and also to point it directly at the product base. If this is not working, the battery of the remote might need to be changed.

The noise level of my product is louder than stated

Please note, when these noise levels are tested for our products, they are tested in special sound chambers in independent laboratories which ensure the product is being tested in an environment where there is 0dB background noise. The lab is then ab

My product is leaking water

We are sorry to hear if your product is leaking water. Please try the following troubleshooting steps in this case:. It's important to address water leaks promptly, as they can cause damage not only to the product itself but also to your home and bel

Where can I locate the Batch Code Number on my product?

If your product has a fault, we might ask you for your product batch code, for various reasons, including product tracking and quality assurance. The Batch code is a 8 digit number and can usually be found on the silver product label on your product.