Air Conditioners

How to install the Window Kit

Please watch the tutorials below on how to set up your window kit. Sliding doors:. Hinged windows:. Hinged doors:.

What size is the window kit?

All the Air Conditioners we sell have the same size window kit included, which is 400cm x 39cm, however we do sell more versions of the Window Kits on our website as well.

What's the difference between an Air Cooler and an Air Conditioner?

Air Coolers and Air Conditioners are very similar in that they both distribute cool air. On an Air Conditioner, you can set your desired temperature, but you're unable to control the temperature of an Air Cooler. This is because an Air Cooler cools t

Can I use a portable Air Conditioner in a room without a window?

You should not use an Air Conditioner in a room without a window. This is because Air Conditioners need to be able to export the hot air outside and if you are unable to use the exhaust hose, the hot air will not be able to leave the space and your r

Can I purchase a longer Heat Exhausting Hose from you?

The Heat Exhaust Hose for our Air Conditioners is 150cm in length. We’ve designed it this way, as longer hoses don't deposit as much hot air outside. They may also cause some hot air to stay in your home. We do not recommend using a longer hose to ke

My Air Conditioner is showing the error message 'E4'

The Error Code E4 means that the environment is too cold and that the sensor detects a sudden drop in temperature, causing the compressor of the Air Conditioner to stop running. It should recover after some time; however, we additionally recommend ke

My Air Conditioner is not decreasing my room temperature

If your Air Conditioner is not effectively decreasing your room temperature, there are several potential reasons for this issue. Follow these steps to help you troubleshoot and potentially resolve the problem:

The Dehumidifying Mode on my Air Conditioner is not working

To activate the water pump and the continuous drainage, the Air Conditioner should be set to dehumidifying mode so the water can run through the water hose.When set in heating/cooling mode, the continuous drainage isn’t available, so you won't be abl

My Air Conditioner is showing the error message 'FL'

The FL message indicates that the water tank and/or bottom drainage tray of the Air Conditioner are full and need to be emptied. If both are empty, we recommend switching off the unit and unplugging it, allowing it to rest on a flat surface for a min

How to set up the App

You can follow the tutorial below to set up your Air Conditioner's app; all of our Air Conditioner models use the same app.