Our Customer Care Team are committed to offering the highest level of care. Please complete our below form and we'll get back to you as soon as possible.

WhatsApp

Instagram

YouTube

TikTok

Facebook

Shop

Reviews

Pro Breeze

<p data-start="116" data-end="299" id="isPasted">We aim to deliver all orders as quickly as possible and within our stated delivery timeframes. However, sometimes unforeseen delays can occur once your parcel is with the courier.</p><p data-start="301" data-end="550">If your tracking information hasn&#x2019;t updated after 3 working days from the date of purchase, please contact our Customer Care Team. They&#x2019;ll be happy to look into this for you and provide the most up-to-date information on your order&#x2019;s status.</p>

We aim to deliver all orders as quickly as possible and within our stated delivery timeframes. However, sometimes unforeseen delays can occur once your parcel is with the courier. If your tracking information hasn’t updated after 3 working days from

Where is my order?

🚚 SHIPPING & DELIVERY

Can I change my delivery details after placing my order?

What delivery options do you have?

How long does delivery take?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

What do I do if I receive the wrong item in my order?

How can I get a VAT invoice for my order?

My order has arrived damaged

I want to amend/cancel my order

🛒 ORDER MANAGEMENT

User Manual

Is it possible to buy spare parts?

My product is not turning on

I'm unable to connect my product with the Smart App/Wifi

My Remote Control is not working

The noise level of my product is louder than stated

My product is leaking water

Where can I locate the Batch Code Number on my product?

The item I'd like to order is out of stock

Where can I find the product wattage?

I don't know which cooling product to purchase

What is a Compressor Dehumidifier?

What is a Desiccant Dehumidifier?

Which Dehumidifier shall I get for a colder environment?

My Dehumidifier is not decreasing the humidity % of my room

My Dehumidifier is not collecting any water

My Dehumidifier is not collecting that much water

The hygrometer on my Dehumidifier shows a different humidity level

My Dehumidifier is covered in ice

My Dehumidifier is showing the error message 'CL'

My Dehumidifier is showing the error message 'CH'

My Dehumidifier is showing the error message 'EC'

My Dehumidifier is showing the error message 'FL'

The continuous drainage from my Dehumidifier is not working

Why is my Dehumidifier making a strange noise?

Does the Dehumidifier have a memory function to retain settings after a power outage?

PB-06 - 12L Low Energy Dehumidifier with Built-in Humidistat

PB-08 - 20L Dehumidifier with Laundry Mode

PB-18 - 12L High Capacity Dehumidifier with High Extraction

PB-20 - 30L Low Energy Smart Control High Capacity Dehumidifier

PB-D-23 - 20L Premium Dehumidifier with Special Laundry Mode

PB-D-24 - 20L Smart Compressor Dehumidifier

PB-D-26 - 6L Low Energy Compact Dehumidifier

PB-D-27 - 12L Low Energy Compact Dehumidifier

PB-D-30 - 25L Dehumidifier with 6.5L Water Tank

PB-D-32 - 40L OmniDry Dehumidifier with Smart App Control

Compressor & Desiccant Dehumidifier

What is a Peltier Dehumidifier?

Which Dehumidifier should I get for a small space?

How can I clean my Mini Dehumidifier?

What is the difference between the 1500ml Mini Dehumidifier and the Premium 1500ml Mini Dehumidifier?

Why is my Mini Dehumidifier not collecting enough water?

Peltier Mini Dehumidifier

Dehumidifiers

When should the tablet be replaced?

How do I dispose of the water?

Do I need to clean the unit?

Osmo 1.3L Moisture Absorber

Moisture Absorber

Will my Floor Fan oscillate?

Why is my Fan not oscillating?

Will my Fan blow out cool air?

My Fan is making a clicking noise, what should I do?

Why is my Fan louder than expected?

How often do I have to change the Filter?

How to take care of your Bladeless Tower Fan

PB-F12 - 32" Bladeless Tower Fan and Air Purifier

How can I change the Filter?

How to set a timer?

Quick Start Guide

Using the Smart App

PB-F-22 - 41" Premium Bladeless Tower Fan and Air Purifier

How can I clean the Filter?

PB-F-20 - 40" Bladeless Tower Fan

PB-F-26 - 43 Smart App Quick Start Guide

Quick Start Guide - Tutorial Video

PB-F-26 - 43" Pedestal Air Circulator Fan with Smart App

Fans

How to install the Window Kit

What size is the window kit?

What's the difference between an Air Cooler and an Air Conditioner?

Can I use a portable Air Conditioner in a room without a window?

Can I purchase a longer Heat Exhausting Hose from you?

My Air Conditioner is showing the error message 'E4'

My Air Conditioner is not decreasing my room temperature

The Dehumidifying Mode on my Air Conditioner is not working

My Air Conditioner is showing the error message 'FL'

PB-AC-12-W  - 14,000 BTU 3-in-1 Portable Air Conditioner - Connecting to the Smart App

Air Conditioners

What are the benefits of having an Air Cooler?

5L Air Cooler Tutorial: How to Fill and Empty the Water Tank

Tutorial: How do I clean the honeycomb filter

How long does the water in your Air Cooler last?

My Air Cooler is not cooling my room

What is the strange smell coming from my Air Cooler?

Air Coolers

What's the difference between a Radiator and a Ceramic Heater?

Will I need to refill the oil on my Oil Filled Radiator?

What does the ECO Mode Function of my Oil Filled Radiator do?

How to set a Technical Timer

How to set a timer for the 2000W Digital Oil-Free Radiator with Eco Mode

How to set a timer for the 2500W Oil Filled Radiator with Digital Display

Why are there crackling sounds coming from my Radiator?

Radiator

Why does my Heater keep switching on and off?

Something is loose in my Heater - I can hear a noise

Why does my Heater keep turning on and off?

Why does my Heater emit a faint burning smell?

Heaters

How do I care for my Air Fryer oven?

How do I care for my Air Fryer basket?

Do you have any good recipes for the Air Fryer?

What's the difference between an Air Fryer and a Deep Fryer?

Why does my Air Fryer emit a plastic smell?

Air Fryers

Why does my Kitchen Scale show different readings at times?

Kitchen Scale

Can I use tap water in my Ice Cube Maker?

How long does it take for an Ice Cube Maker to produce ice cubes?

My Ice Cube Maker is not producing ice cubes

Ice Cube Maker

Can I use flavoured syrups or powders with frothed milk?

How do I clean my Milk Frother?

What types of milk can I froth with a Milk Frother?

Milk Frother

Do the Air Purifiers have HEPA?

Are Air Purifiers that have a negative ion generator safe to use?

How often should I run my Air Purifier, and for how long?

Ultra-Powerful Air Purifier with UV-Cleansing Light - Filter Indicator Light keeps flashing

Where is my order?Updated 17 hours ago