Get more information on our shipping & delivery processes
When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we're sadly unable to make any changes to the address. It's important to note tha
You may view our full Delivery Policy here. Once your order has been dispatched, you can use the link provided within the email or SMS to make adjustments to your delivery preferences, including:. ● Changing your delivery day. ● Opting to have
Please check our delivery timings here. If you have any questions regarding our delivery service, please contact us.
We’re sorry to hear that you haven’t received your order. If the courier’s tracking shows your parcel as delivered, we’ll need to open an investigation with them to help locate it. Before we begin, please:. Check with your neighbours or anyone else a
It’s important to note that some items are dispatched separately, each with their own unique tracking number. This means your parcels may not always arrive together. Please check your dispatch confirmation emails carefully to locate any additional tr
Unfortunately we do not deliver to the British Overseas Territories, or Sovereign Base Areas.
We aim to deliver all orders as quickly as possible and within our stated delivery timeframes. However, sometimes unforeseen delays can occur once your parcel is with the courier. If your tracking information hasn’t updated after 3 working days from
If you receive the wrong item, please contact our Customer Care Team. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.