🛒 ORDER MANAGEMENT
Need help with your order? Get more information here
How can I get a VAT invoice for my order?
Your VAT invoice can be downloaded directly from the dispatch email you received once your order was shipped. This document includes all the necessary details for your records or accounting purposes. If you need any amendments or corrections made to
My order has arrived damaged
We make every effort to ensure your order arrives in perfect condition. However, on rare occasions, items may be damaged in transit. Please inspect your order as soon as it arrives. If your item has arrived damaged, contact our Customer Care Team wit
My order status indicates 'delivered,' but I have not received it
We’re sorry to hear that your order hasn’t arrived. If the courier’s tracking shows your parcel as delivered, we’ll need to open an investigation with them to help locate it. Before we begin, please check whether the parcel may have been received by
I want to amend/cancel my order
Unfortunately, once an order has been placed, we’re unable to cancel or amend it. Our fulfilment process begins immediately to ensure your items are packed and dispatched as quickly as possible. If you no longer wish to keep your order, you can retur